Services
Packard Health 2008 Needs Assessment
In 2008, Melissa Valerio, PhD, MPH, Assistant Professor at the School of Public Health's Center for Managing Chronic Disease at the University of Michigan, conducted a series of focus group evaluations with 102 Packard Health patients to assess their satisfaction with the clinic. These are the key findings from the evaluations.
Why Choose Packard Health?
- Packard Health had available appointments for care within a short period of time
- The staff was pleasant and respectful, and patients felt they were treated fairly whether or not they were insured
- Packard Health's location is easy to find and access
- Packard Health was recommended by family, friends, and other community members
- Patients were attracted by the clinic's history in the Washtenaw County community and by personal interactions with the clinic's founding physician and Executive Director
- Patients had a sense of being cared for by "family" at Packard Health
Generally, survey participants cited Packard Health's mission of health care service to all community members and positive referrals from other patients as the principal reasons for seeking care at Packard Health.
A Packard Health "Wish List"
- Availability of more comprehensive care services, such as physical therapy
- Expanded mental health related services
- Availability of alternative medicine, with discussions and educational sessions
- Dental service, following Packard Health's affordable, reliable, and friendly approach to care
Potential Improvements
- Front desk reception staff's welcoming of patients
- Open communication between patients and providers
- Amount of time spent with the physician during appointments
- Preventive care services with an increased focus on a holistic approach
- Specifying the experience level of the patient's provider during appointments– Is he/she a resident or a physician?
Community Snapshot
The Health of the Community
- 23% of participants had been diagnosed with a chronic disease
- 23% of participants had been admitted to the hospital in the past 12 months
- 21% of participants had received emergency care in the past 12 months
- 86% of participants had a single health care provider who they see most often for health care
- 55% of participants had seen the same primary care provider for 5 or more years
- 11% of participants had seen the same primary care provider for 3 to 4 years
- 12% of participants had seen the same primary care provider for 1 to 2 years
- 10% of participants had seen the same primary care provider for less than a year
- 55% of participants traveled 1 to 5 miles to reach their primary care provider's office
- 14% of participants traveled less than a mile
- 12% of participants traveled 6 to 10 miles
- 7% of participants traveled 11 or more miles
- 94% of participants had seen a dentist in the past 6 months
- 13% had not seen a dentist in 10 years
- 1% had not seen a dentist in 15 years
- 19% of participants reported that dental health care was difficult to obtain
Health Insurance
- 94% of participants had health insurance
Packard Health Services
- 47% of participants said they would participate in health-related workshops or classes at Packard Health
- 21% of participants considered Packard Health to be a leader in health care service in Washtenaw County
- 26% of participants did not consider Packard Health to be a leader
- 54% were unsure
|
|
 |
